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Expected response
Within 1 working day
That's our standard response time. Choose a priority below to see what to expect.
Target first response
High 4 hours
Medium 1 working day
Low 3 working days
Our working hours are 9:00am–5:30pm, Monday to Friday. Tickets raised outside these hours are picked up at the start of the next working day.
What happens next
1 A real person reads every ticket. No bots, and nothing is closed automatically.
2 We assign an owner and confirm the priority.
3 Track progress and add updates right here on your ticket.
Site down?
Raise a High priority ticket first, then let us know straight away by emailing info@vendodigital.co.uk or calling 020 7101 4967. Please quote your ticket number so we can get on it quickly.
Open a support ticket
Pick a topic, tell us what's happening, and we'll take it from there.
Step 1 — What's it about?
Step 2 — The details
This sets your ticket's priority and response time.
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